25%
downtime reduction
Control Risks, Enterprise Transformation & Operations Manager
Directed enterprise-wide transformation across global operations, 1,500+ stakeholders, ITIL-aligned governance. Won the Positive Impact Award.
About Gary.
Most "AI problems" are process problems wearing a costume. I diagnose the process first, and prescribe technology second.
I spent ten years inside real operations watching the same pattern: businesses buying technology to fix problems nobody had measured. The tool changes, the waste stays. AI is the biggest tool-change yet, which makes the discipline of measuring first more valuable than it has ever been.
So that is the whole method. Define and measure the waste, analyse where the hours and margin actually leak, then improve and control with AI only where the numbers demand it. Six Sigma discipline, applied to the AI decision. Every engagement ends with a control plan your own team runs.
I work with business owners and leadership teams across the UK, remotely and in person, through audits, advisory and workshops.
The STOIC™ method
Every engagement, from the free call to the full audit, runs on the same five-stage method. Nothing gets prescribed before the diagnosis is done.
S
Survey
See the operation as it actually is. Leadership's view of the business against the ground reality of how work gets done.
T
Trace
Follow where time, money, and friction actually flow. Not where people assume they flow.
O
Order
Rank the vital few by impact against effort. Name what to leave alone, so the not-recommended list is as clear as the action list.
I
Interrogate
Pressure-test the top opportunities. Surface hidden complexity before anyone commits.
C
Cost
Quantify it. Hours reclaimed times rate times 52 gives the annual value of fixing it.
STOIC is grounded in Six Sigma DMAIC and ITIL 4 governance, which is what lets the diagnosis read as rigour rather than a punt.
The Operational 30™: across every audit run so far, at least 30% of operational tasks show automation opportunity once measured properly, across revenue, customer, calendar, comms, tasks, meetings and knowledge work. A floor, not a promise.
Track record
40%
project alignment improvement
Maritime Coastguard Agency, Service Transition & Readiness Analyst
Built the process for a 90-laptop rollout into a repeatable playbook later used for 1,000+ devices. Won a second Positive Impact Award for the Shipping Concierge project.
50%
phishing incidents cut
Griffon Hover Work, IT Support Specialist
Migrated 100+ users across 4 sites to Office 365 two weeks early, cut equipment costs 15% through supplier negotiation, and built the cybersecurity education programme behind the phishing reduction.
What I bring
Operational diagnosis
Finding where hours and margin leak, and pricing each leak per year.
Six Sigma DMAIC
Define, Measure, Analyse, Improve, Control. The audit runs on it.
AI opportunity assessment
Mapping what AI can actually do today against your processes.
Process automation
Building fixes into the process itself so they hold without me.
Service management
ITIL 4 grounding in how service operations really run at scale.
Workshops & training
Executive briefings and team workshops that leave the thinking in-house.
Credentials
Six Sigma Green Belt
Golden Six Sigma (GLSS). Process improvement methodology, the backbone of every audit.
ITIL 4 Foundation
PeopleCert, 2022. Service management framework for how operations run and improve.
AI in Business Specialization
University of Pennsylvania, 2025. Applying AI to real business decisions, not hype.
Micro MBA, Cum Laude
MBA ASAP, 2025. Condensed business administration: strategy, finance, operations.
The fastest way to see whether any of this applies to your operation is twenty minutes on a call. Free, and you leave with your three biggest waste signals named and sized either way.